Quality Assurance
Beware substandard HDPE pipes, manufacturing bodies warns
THE Southern African Plastic Pipe Manufacturers Association (SAPPMA) has added its voice to a recent warning about substandard high-density polyethylene (HDPE) pipes that do...
Helping businesses achieve pain-free ISO certification
THE packaging and design industries have experienced unprecedented growth in recent years both locally and abroad. In order to deliver market-ready materials to an end-market...
Bid to boost KZN export industry
IN a coordinated effort to grow the export industry in KwaZulu-Natal, the KZN Department of Economic Development, Tourism and Environmental Affairs (EDTEA) and Productivity SA...
From whistleblowing pioneer to global contact centre exemplar
SOME 20 years after its establishment, Deloitte’s pioneering whistleblowing service, Tip-offs Anonymous, continues to grow from strength to strength, its ongoing success a...
Customer experience: you’re probably doing it wrong
Gone are the days of customer service consisting of treating buyers with common courtesy. “Customer service has been disrupted by an expectation of a total customer experience...
Listeria: Cleaning industry can help curb deadly diseases
THE recent Listeriosis outbreak has drawn attention to the importance of an industry that usually stays out of the spotlight, but has the capacity to save lives. That’s...
Tanks for the certification
WITH a SABS ISO 9001 certification already under the belt for the past five years, SBS Tanks has now added the SABS 18001 to its certificate wall, something it believes...
Durban refinery undergoing maintenance
SOUTH Durban-based Engen Refinery, South Africa’s second largest oil refinery, is undergoing planned maintenance. It started on 5 February 2018 and and will run for 45 days...
