2015 will go down as a memorable year for CCI South Africa (CCI SA). The international contact centre group not only moved into its own R250 million custom-built head office in Umhlanga in Durban, but also walked away with two impressive industry awards.
Recognizing the best performing companies and individuals from across the industry, Business Process Enabling South Africa (BPESA) KwaZulu-Natal (KZN) presented CCI SA employee, Gareth Phillips, with the Best Support Workforce Planning Professional award in the Individual Category and in the Company Category, CCI South Africa, with the Wellness in the Workplace award.
In addition, CCI South Africa walked off with the Investor of the Year Award at the annual South African Premier Business Awards event. Hosted by the Department of Trade and Industry (DTI) in partnership with Proudly South African and Brand South Africa, the awards recognise ‘business excellence and honours enterprises that promote the spirit of success and innovation as well as job creation, good business ethics and quality’.
“We are thrilled with the awards we have received this year,” says CCI
SA managing director,” Mark Chana. “Recognition from the industry reinforces our commitment to this important, dynamic and rapidly growing sector. We are equally proud of the investment we are making in people, which in turn contributes towards job creation and the economy both locally and nationally.”
Durban is increasingly being recognised as a world-class outsourcing destination, with an abundance of positive attributes in its favour, including a well-educated labour force, great quality of life and proximity to all the other major cities in South Africa. The contact centre industry in KZN currently employs over 5,000 people, many in the critically important 18-35 year old age group, making it an important socio and economic contributor to the province’s economy. CCi South Africa currently employs 3000 full time staff.
According to the Department of Trade and Industry, the BPS sector is key for attracting investment and creating new jobs, especially in the 18- to 35-year-old age groups, where job creation was most needed.